Terms & Conditions

Terms & Conditions (including Access statement):

If we or you enter another lockdown or have restrictions on travel your booking will be moved free of charge but you must give as much notice as possible please.

If you decide to move or cancel a booking there is a £25.00 fee as this is in place to secure your chosen date. If you give 7 days notice and we can resell your date we refund in full. 

Check in is from 2pm-9pm Please advise us of your actual expected arrival time in advance so we can be here to welcome you, show you how to use tub.

Please keep your social distance. I will wear a mask.

Check out is by 10.30 am. 

Failure to vacate your room by then will incur a waiting charge of £20 per hour to cover cleaning staff wages. Cleaning begins at 11am prompt. 

The property is non – smoking. This includes incense, candles, flammable liquids or naked flames inside all areas of the property.

You may smoke outside,on your private patio or garden, disposing of any litter in the ashtrays or black household waste bins provided.

Access: The cabin is a ground floor level room. The cabin has patio doors but they are frameless so floor level, so no steps inwards. There is a frame to the shower, so a step in.

Stourview cottage is our home & not rented out, no longer a B&B.

You can not sneak in pets or additional people. We live here, we have security cameras on the driveway.

Please do not eat /drink in beds, please use your garden tables.

Wine, make-up & food stains on bedding that can not be removed will be charged for / taken from your security deposit, along with any items damaged or taken from the premises.

You have central heating controls on your radiators. We can supply a fan heater or fan. All windows are left unlocked for safety, simply press button & turn handle .

Any damage to any buildings, vechiles, belongings of the owners of Stourview Cottage, The Cabin by any guests negligence will be charged / taken from your security deposit or invoiced in full.

There is plenty of free (on site) guest parking & turning. Free WiFi.

Please approach the drive/entrance to Stourview Cottage with caution; it is a steep & sharp turning. Enter downhill or tow bars or worse will be scrapped. READ SIGNS.

Stourview Cottage owners will not be held responsible for any damage or injury caused to persons, their vehicles or belongings, whilst onsite & whilst entering or leaving these premises.

We do have security cameras on the driveway.

Please be mindful of your noise levels. This is our home so be polite / respectful or you will be asked to leave.

Please turn off any outside lights once you have returned or finished in the hot tub.

If you are hot , turn heaters off & room thermostat down before you open windows & doors 

Lets protect the environment!

You must advise us of any health or mobility problems that you or your guests may have. And if you or anyone in your household have been in contact with any one with Covid or your showing symptoms, you must not come, we will rebook your stay after you have followed government guidelines on self isolation.

We do not allow/ cater for the infirm /mobility impaired /disabled/ children & Babies (due to health & safety) .

We are not medically trained, local hospital & doctor’s contact numbers are on the notice board & in file in the dining room, and a card on the dresser. Please call them or 911, 111 or 999

Please check all your confirmation/payment details thoroughly; advising us of any errors or changes you wish to make ASAP or an admin or cancellation charge will apply. You must advise how many people are in your booking and staying with us; we have a min & max occupancy rate, 2 persons in the log cabin.

Extra persons are not permitted (due to fire risk / health & safety regs). 

No smoking inside, no fires, candles, bbq.

You have a first aid kit and fire extinguisher if you should need, please call us.

All Beauty therapy, massage treatments, entertainment & food  must be paid for in full at time of booking or on arrival as provided by others.

Cancellation /Refund policy: All deposits (min £25 pp or £50 pp) are non refundable, but your security deposit (£25pp) is refundable or transferable.

All bookings cancelled with less than 7 days notice & all no shows will be charged at 100% of the booking cost.

Refunds only avaialble if we can re-sell that booking or due to covid travel restrictions or another lockdown. 

(Please note any cancellation charges incurred, due to your illness or injury may be recovered by your relevant holiday insurance policy)

Deposits required: min£25.00 per person deposit can reserve your date; this is non-refundable but may be transferable. Plus a £25pp security deposit ( for damages or any additional cleaning) Security deposits are returned within 7 days of your stay if no damage or additional cleaning was needed. So a deposit is £50.00 pp for overnight stays.

Your booking & any added treatments are not guaranteed until you have paid in full.

Prices / packages do change with market forces, or staff changes.

Due to covid we ask that you bring your own towels, flipflops & robes. 

Our terms & conditions are updated as needed, you must check them at time of booking or before your stay with us

We are not open to the public, so no walk ins. By appointment / prebookings only.

Please note: it is your responsibility to read and understand these/our terms and conditions, When you sign in on arrival, you are agreeing to these/our terms and conditions.