FAQs

How do I pay / Make a booking

Telephone us on 01233 813821 or 07796486326 to request a date then pay by bank transfer to reserve: Min deposit is £25 per person plus a £25 bond per person per booking (or a min £100) Incase of damages or additional cleaning. Full payment is due no later than 6 weeks before your arrival. Please use your date of stay as your reference, confirm you have made payment so we can check & send a confirmation/reciept. Bank transfers to Mrs S J Hewitt. Account NO: 20979155. Sort Code 20-17-92.

Do you offer lunch, Afternoon teas or evening meals? Do you have a Bar

Yes, all available on request. Packages include a Fish and chip supper, which is supplied by Marino’s fish n chip’s so choose what you want. Or we give you £6 pp from your package for alternative delivery such as Indian/Chinese/Pizza that you order/arrange yourself and pay for in cash to the driver/restaurant. Alternatively bring your own supper/lunch.
Light lunch options £10pp  1) scrambled eggs or garlic mushrooms on toast (optional smoked salmon) 2) Fruit platter 3) Afternoon tea. These prices are discounted for spa day or overnight package guests only. We are not a Tea room. If you wish to add additional guests (particularly if food only) ask Sara for availability & the price is from £20pp. All food must be rebooked & prepaid.
[panel title="Do you have a bar?"]No, so feel free to bring along your own drinks. We do not charge corkage. You have a fridge freezer in the dining room

Do you allow Dogs?

Not for pamper packages or Spa days.

What is the Shirehouse?

This is our detached wood cabin with ensuite shower room. It is the changing room & WC for beauty salon & spa day guests. Also available as a single or twin on pamper packages

What time is check in?

For Pamper ladies 11am check in. Treatment’s begin at 1pm (please be prompt or your time will be cut short) .
Check in is after 4pm for any overnight stay only guests. We do not have a reception, You must advise what time you expect to arrive so we can be available to let you in. Please advise us if you are running late asap simply call / text 07796486326 We may be able to offer an early check in but additional charges apply – from £20 please request.

What time is check out?

Check out is 10:30am. Late check out may be available additional charges apply from £20.00.

Do you welcome children?

No, our property is not suitable for children .

Is breakfast included ?

Yes. A Traditioanl Full English breakfast is included in your package/room rates. Please bring with you any food alternatives for allergies.  I have a separate wheat free toaster on request.

Can we use the hot tub?

Yes, in Salon opening times Typically 10.30am – 18:00hrs.
Hot tub is outside & is for 4 persons at a time please max. It may be closed in thick ice, or lightening. Please act / drink responsibly, taking caution in wet slippery areas. Wearing suitable clothing & footwear at all times. Spa sandals/flip flops, towels & robes are available.

Do you allow smoking?

Not inside the buildings. All rooms are strictly non smoking but each suite has a private patio so you may smoke outside. Ashtrays are provided so Please dispose of litter safely in pots provided. No candles/flames or party poppers or streamers inside. Not evan birthday candles. Go outside with them, they will set of the fire alarm! Do not tamper with the fire alarms!

Do you have off street parking?

Yes. We have free of charge off street parking for all guests.

Do you have free wifi?

Yes. All rooms including guests bedrooms & sitting rooms all have free wifi (code is on the fire safety & general information sheets near each stairwell).

Can you recommend a local taxi?

Arrow Taxi 01233 666666 (local journeys) & ETM Cars 01233 629551 (longer journeys and Airport runs)

What is included?

That depends on the package you have chosen: Typically includes your bed & breakfast,tray with tea, coffee in the dining room. Use of robes, slippers or flip flops for spa & tub (bring your own robes & slippers for lounging in the evening) plus a treatment & or entertainment

Do you have a beauty salon?

Yes. right here onsite. on Request we can offer a range of Beauty therapies & massage & clairvoyance: Manicure’s, Pedicures, Facials, Waxing, Aromatherapy, Head/Scalp, neck & shoulder massage & Hot Lava Shell Massage, Reflexology & Reiki plus jewelry reading & Angel cards. Available as single treatments or as a pamper day.

Please be advised it is your responsibility to arrive on time ,we recommend arriving 10 min before your time slot to fill out a health questionnaire. If you are late your treatment maybe cut short. No shows will be charged. If booking shellac gel, removal takes upto 30min & charged at £20 .
We can as well as beauty / massage therapies arrange Yoga, meditation, hypnosis groups or as one to one sessions. All Must be pre booked & pre paid as performed by outside contractors. 

How old is the Cottage?

The cottages were built in 1729. Our attached Annexe in 1994. We fully renovated from 2008 to 2011 when we opened initially as a 5* B&B. WE no longer offer B&B just pampering party breaks & days. We have retained as many original features as possible. You will need to duck to enter most internal doorways, we lifted ,exposed & white washed most ceilings but if you are over 6ft you will touch the ceilings in the upstairs suite & garden suite bedroom & shower room. The stairs are hidden to the upstairs suite: they curve up under a low doorway. Hence why not suitable/safe for children the disabled ,infirm or mobility impaired.

Private use / Whole cottage rental?

You can choose any package on offer or create your very own pamperd night or weekend stay for 6 to 11 ladies for our discounted package prices. We have 4 bathrooms, 5 single beds 2 king size, and a sofa bed in your lounge (on request making 11 overnight max, 12 day).
If you have upgraded to single occupancy 4 ladies is our maximum (as we have 4 guest bathrooms) then simply add £75 for B&B to any package.
If you have a party of just 6 ladies (max of 9 ladies in 5 single and sharing 2 kingsize beds) you automatically get private use.
Choose any package or to create your own simply allow £75 per person per night for a shared room ( £150 per person per night for a suite private bedroom with ensuite pp) then add your choice of treatments , therapies & entertainment or fitness sessions. All prices can be found on the individual treatments price list.

Please note: We arrange but can not guarantee / cancellations of your treatments ,therapies or entertainments . Exp if due to illness, bad weather, incidents/ accidents although you will be refunded for these if this happens. We must charge in full for all no shows.