FAQs

How do I pay / Make a booking

Telephone 01233 813821 or 07796486326 to request a date then pay in full or a deposit of £50pp by bank transfer to reserve: Deposit is £25 per person plus a £25 bond/security deposit per person per booking So £50.00 pp. Security deposits are incase of damages or additional cleaning and will be returned within 7 days of check out. Full payment is due no later than 6 weeks before your arrival. Please use your date of stay as your reference, confirm you have made payment so we can check & send a confirmation/reciept. Bank transfers to Mrs S J Hewitt. Account NO: 20979155. Sort Code 20-17-92.

Do you offer lunch, Afternoon teas or evening meals?

Yes, all available on request. Packages include a Fish & chip supper, which is supplied by Marino’s fish n chip’s so choose what you want from there menu. Or we give you £6 pp from your package rate for alternative delivery such as Indian/Chinese/Pizza that we or you can order.  Alternatively bring your own supper/lunch.
Light lunch options £10pp  1) scrambled eggs or garlic mushrooms on toast (optional smoked salmon) 2) Fruit platter 3) Afternoon tea. These prices are discounted for spa day or overnight package guests only. We are not a Tea room. If you wish to add additional guests (particularly if food only) ask Sara for availability & the price is from £20pp. All food must be rebooked & prepaid.
[panel title="No Bar so bring your own drinks"] Feel free to bring along your own drinks. We do not charge corkage. You have a fridge / freezer in the dining room & lounge . But do drink responsibly as you will be charged for any additional cleaning or damages. Do not stay sitting in the dining room after meals. Please Go to your lounge where we can not hear you

What time is check in?

Pamper ladies 11am check in. Check in is after 4pm for any overnight stay only guests. We do not have a reception, You must advise what time you expect to arrive so we can be available to let you in. Please advise us if you are running late asap simply call / text 07796486326 We may be able to offer an early check in but additional charges apply – from £20 please request.

What time is check out?

Check out is 10:30am. Late check out may be available additional charges apply from £20.00.

Is breakfast included ?

Yes. A Traditioanl Full English breakfast is included in your package/room rates. Please bring with you any food alternatives for allergies.  I have a separate wheat gluten free toast / toaster on request & vegetarian / gluten free sausages

Can we use the hot tub?

Yes typically 10.30am – 18:00hrs.
Hot tub is outside & is for 4 persons at a time max. It may be closed in thick ice, or lightening. Please act / drink responsibly, taking caution in wet slippery areas. Wearing suitable clothing & footwear at all times. Spa sandals/flip flops, towels & robes are available

Do you allow smoking?

Not inside the buildings. All rooms are strictly non smoking but each suite has a private patio so you may smoke outside. Ashtrays are provided so Please dispose of litter safely in pots provided. No candles/flames or party poppers or streamers inside. Not evan birthday candles. Go outside with them, they will set of the fire alarm! Do not tamper with the fire alarms!

Do you have off street parking?

Yes. We have free of charge off street parking for all guests.

Do you have free wifi?

Yes. All rooms including guests bedrooms & sitting rooms all have free wifi (code is on the fire safety & general information sheets near each stairwell)

Can you recommend a local taxi?

Arrow Taxi 01233 666666 (local journeys) & ETM Cars 01233 629551 (longer journeys and Airport runs)

What is included?

That depends on the package you have chosen: Typically includes your bed & breakfast,tray with tea, coffee in the dining room. Use of robes, slippers or flip flops for spa & tub (bring your own robes & slippers for lounging in the evening) plus entertainment

Can i add beauty treatments?

Yes. On Request we offer a range of Beauty therapies & massage & clairvoyance by a small local team of mobile therapists: Facials, Aromatherapy, Head/Scalp, neck & shoulder & Hot Lava Shell Massage, Reflexology ,Reiki plus jewelry reading & Angel cards. Please be advised it is your responsibility to arrive on time ,we recommend arriving 10 min before your time slot to fill out a health questionnaire. If you are late your treatment maybe cut short. No shows will be charged. As well as beauty / massage therapies we can arrange Yoga, meditation, hypnosis groups , dance lessons, chocolate making as one to one sessions / lessons. All Must be pre booked & pre paid as performed by outside contractors. 

What is Private use

If you have a party of just 6 ladies or more (max 9 ladies) you automatically get private use. We only offer accommodation 2 nights a week and just one booking per night or day. So it will only be you staying as our guests here at any one booking. We are closed during the week. Open weekends only.

Please note: We arrange but can not guarantee / cancellations of your treatments ,therapies or entertainments . Especially if due to illness, bad weather, incidents/ accidents although you will be refunded for these if this happens. We must charge in full for all no shows as these services are by outside professionals who travel here for you.