FAQs

How do I pay / Make a booking

Telephone 01233 813821 or 07796486326 to request a date then pay in full or a deposit of £50.00 pp by bank transfer to reserve: (Deposit is £25 per person plus a £25 bond/security deposit per person per booking if staying overnight So £50.00 pp. Security deposits are in case of damages or additional cleaning and will be returned within 7 days of check out. Full payment is due no later than 6 weeks before your arrival. Min £25 deposits are non refundable. Please use your date of stay as your reference, confirm you have made payment so we can check & send a confirmation/reciept. Bank transfers to Account NO: 20979155. Sort Code 20-17-92.

Food options

Chip shop suppers delivered by Marinos Kennngton or we give you £6 pp towards : Indian/Chinese/Pizza delivery. Or bring your own cold food only.

Light lunch options £10.00 pp  1) Plain or smoked salmon scrambled eggs or garlic mushrooms on toast  2) Fruit platter 3) Afternoon tea £20.00 pp min 6 persons (sandwiches, cake,choc biscuits, sausage rolls or quiche or falafal fro veggies.

Bring your own drinks

Feel free to bring along your own drinks. We do not charge corkage. You have a fridge / freezer in the dining room. Drink responsibly as you will be charged for any additional cleaning or damages. Do not stay sitting in the dining room after meals. Please Go to your lounge. Please recycle.

What time is check in?

Pamper ladies 11am check in. 4pm for B&B only. You must advise what time you expect to arrive so we can be available to let you in. Please advise us if you are running late asap simply call / text 07796486326 We may be able to offer an early check,additional charges apply – from £20 on request.

What time is check out?

Check out is 10:30am. Late check out may be available additional charges apply from £20.00.

Is breakfast included ?

Yes. We offer a Full English breakfast, included in your package rate. Please bring with you any food alternatives for allergies or if you are vegan or diary free.  We offer gluten free & veggy bangers but please advise at time of booking

Can we use the hot tub?

Yes typically 9am – 18:00hrs.
Hot tub is outside & is for 4 persons at a time max. It may be closed in thick ice, or lightening. Please act / drink responsibly, taking caution in wet slippery areas. Wear suitable clothing & footwear at all times. Spa sandals/flip flops, towels & robes are supplied but please bring your own if possible to reduce single plastic useage

Do you allow smoking?

Not inside buildings. All rooms are non smoking but you may smoke outside. Ashtrays are provided, dispose of litter safely in pots provided. No candles/flames or party poppers or streamers inside. Not even birthday candles. Go outside with them, they will set of the fire alarm! Do not tamper with the fire alarms!

Do you have off street parking?

Yes. We have free off street parking for all guests.

Do you have free wifi?

Yes. (code is on the fire safety & general information laminate sheets near each stairwell)

Can you recommend a local taxi?

Arrow Taxi 01233 666666 (local journeys) & ETM Cars 01233 629551 (longer journeys and Airport runs)

What is included?

That depends on the package you have chosen: Typically bed & breakfast, tea, coffee in the dining room. Use of robes, flip flops for spa & tub (bring your own robes , towels , pjs & slippers for lounging in the evening & all overnight stays please). We are trying to eliminate single use / non biodegradable products, so were no longer leaving out toiletries, disposable slippers & flip flops. If you forget your own, then of course please ask.

Can I book beauty treatments?

Yes. We offer a range of Beauty therapies, Massage & Angel card readings by a small local team of self employed therapists: Facials, Aromatherapy, Head/Scalp, neck & shoulder & Lava Shell Massage, Reflexology , Reiki & Antiwrinkle & Filler clinic’s by Roseglos.

It is your responsibility to arrive in the treatment room on time ,we recommend arriving 10 min before your time, with your completed health questionare . If you are late your treatment maybe cut short. No shows will be charged

What is Private use

If you have a party of just 6 ladies or more (max 9 ladies) you can have private use of the cottage|accomodation. We take just one booking per night . If a spa day you will have 3 or 4 hours private use and private time in the hottub. We do cater for less than 6 ladies but additional rates may apply.

Please note: We arrange but can not guarantee / cancellations of your treatments ,therapies or entertainments due to illness, bad weather, incidents/ accidents, although you will be refunded in full if they are cancelled.